Refund policy

RETURN & REFUND POLICY

We want you to love what you ordered. If something isn't right, here's how we handle returns.

Return Window We accept returns within 30 days of the delivery date.

Eligibility Items must be unused, in original condition, and in original packaging. Final sale items are not eligible for return.

Important Note for Collective Orders Products sold through Ashford Grange may be sourced from our supplier partners via Shopify Collective. Returns are handled by us directly — please contact us first and do not send items back to the supplier.

How to Return Contact us at [your email/contact page] to initiate a return. We will provide you with a prepaid return shipping label.

Refunds Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation when your refund is issued.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and we'll make it right.